Contact the Non Gamstop Casinos Editorial Team

This page tells you how to contact the editorial team behind Non Gamstop Casinos, what we can help with, and what we cannot. We are an independent research and comparison publisher covering casinos not on GamStop for readers in Great Britain. We are not a casino, not a licensing body and not a dispute resolution service — but we can explain how an offer works, correct something we have published, and point you towards the right organisation when a problem needs escalating.

How to reach the editorial desk

Email is the only channel we run, and it reaches a person rather than a ticketing queue. Write to the editorial address published on cdt-pv.org and include the page you were reading, the casino name, and the specific term or claim you are asking about. Screenshots of bonus terms or cashier pages help more than anything else, because operator terms change without notice and we date our findings when we verify them — the current review pass on the brands listed here was fact-checked on 23 September 2026 by Lesley Hartington.

We aim to reply within two working days. Corrections that affect a factual claim — a wagering multiplier, a withdrawal limit, a payment method that no longer accepts GBP — get looked at first.

What we can and cannot answer

We can explain wagering requirements, game contribution rates, maximum bonus bets, bonus expiry and cashout caps in plain terms.
We can review and correct anything we have published about a casino's bonuses, payments, games or sportsbook.
We can signpost UK support services and blocking tools.
We cannot access, credit, verify or close your casino account — only the operator can.
We cannot release a withdrawal, overturn a KYC decision or recover a lost balance.
We cannot give legal, tax or financial advice.

Where the commercial line sits

Some links on cdt-pv.org are commercial, and the publisher may earn a commission if you open an account through them. That arrangement pays for the research; it does not buy a position, a rating or a favourable write-up. If you contact us to query a ranking, we will tell you what the placement is based on. If a brand contacts us asking to change one, the answer is the same.

Contacting the casinos themselves

Most of what readers email us about is faster to resolve with the operator. Below are the brands we currently list, with the headline welcome offer they advertise. Every one of these bonuses carries wagering requirements, a minimum qualifying deposit, maximum bet limits while a bonus is active and an expiry window — check the operator's own terms before opting in, because advertised headline figures are the ceiling, not what a typical player receives.

Casino	Advertised welcome offer	Our editorial rating
Betmica	570% up to £5,700 + 270 free spins	10.0
Kikibet	350% up to £5,555 + 300 free spins	9.9
Betninja	£1,000 bonus + 100 free spins for new players	9.8
WinnerIsland	Up to €1,000 + 100 free spins	9.8
Zombillion	250% up to £4,000 + 200 free spins	9.8
Smash Casino	600% up to €10,000 slots package	9.7
Nightluck	805%, €6,400 + 280 free spins	9.6
CoinPoker	150% up to $2,000	9.6
Rivo	1000% up to €10,000 + 25% cashback	9.6
Daytonaspin	255% up to £4,500 + 255 free spins	9.6

Ratings are our own editorial scores, not customer review averages. For the full assessments, see our rundown of trusted non GamStop casinos.

Betmica — our top-rated listing, and the one readers query most

Betmica sits at the top because its offer structure and game range are documented clearly enough to compare, which is not a given in this sector. The headline 570% up to £5,700 plus 270 free spins is a staged package rather than a single credit, so the percentage applies across a set of deposits, each with its own minimum and its own wagering multiplier. That is exactly the detail readers email us about. Limitation: a bonus of that size carries a proportionately heavy playthrough and a maximum bet cap while it is active, and breaching the cap can void the balance — for many players a smaller offer with a lower multiplier is the better arithmetic.

Kikibet — sizeable spins allocation, drip-fed

Kikibet is listed for the breadth of its slots floor and a 350% match up to £5,555 with 300 free spins. The spins are typically released in daily tranches on named games rather than all at once, and winnings from them usually convert as bonus funds subject to wagering. Limitation: free spin winnings are commonly capped, so the practical value is well below what the headline number suggests. Read the spin terms before the first deposit, not after.

Betninja — a flatter, easier-to-read offer

Betninja earns its place for a simpler proposition: £1,000 plus 100 free spins for new players, quoted in pounds, which removes conversion guesswork for GBP account holders. Simpler terms mean fewer disputes, and fewer emails to us. Limitation: the ceiling is lower than several rivals here, and a smaller headline figure still does not mean a small wagering requirement — check the multiplier and the expiry window, which is often between 7 and 30 days.

WinnerIsland and Zombillion — currency and structure differences worth noting

WinnerIsland advertises up to €1,000 plus 100 free spins in euros, so a UK customer funding in sterling may face a conversion spread at deposit and again at withdrawal. Zombillion's 250% up to £4,000 plus 200 free spins is quoted in pounds as a welcome pack spread over several deposits. Limitations: euro-denominated bonus caps can shift in sterling terms between the day you deposit and the day you withdraw; staged packs require you to keep depositing to reach the advertised maximum, which few players do.

Questions about money: deposits, bonus costs and getting paid

Taking part costs whatever you deposit — the bonus is never free money, because a qualifying deposit and completed wagering stand between you and a withdrawable balance. Typical minimum deposits at offshore sites sit around £10 to £20, and the minimum that qualifies for a welcome bonus is often higher than the minimum the cashier will accept.

Debit cards — Visa and Mastercard debit are the usual route for UK players. Credit cards are banned for gambling in Great Britain. Some UK banks decline gambling transactions to offshore merchants outright; that is a bank policy matter, not something we or the casino can override.
Bank transfer — slower, often the fallback for larger withdrawals, and sometimes the only route once source-of-funds checks are complete.
E-wallets — availability varies by brand and by region. PayPal is rarely offered by casinos outside the Great Britain licensing regime, so verify it on the cashier page rather than assuming.
Prepaid vouchers — useful for deposit control, but they generally cannot receive a withdrawal, so you will need a second method to be paid.
Cryptocurrency — accepted at some listed brands, including CoinPoker. Settlement can be quick, but the value moves, network fees apply and you carry the exchange risk yourself.

Fees and timings are set by the operator, not by us. Ask the casino's support for its stated processing window, its per-transaction and monthly withdrawal limits, any pending or reversal period, and whether it charges for conversion into or out of GBP. If an account is not held in pounds, expect a conversion cost on both legs.

Verification and withdrawal problems

Nearly every withdrawal complaint we receive traces back to verification. Casinos run KYC identity checks and, above certain thresholds or after unusual patterns, source-of-funds checks requiring payslips, bank statements or similar. Uploading clear documents at registration rather than at cash-out saves days. If a withdrawal stalls: put the request to the operator's support in writing, keep the reference, and escalate to its internal complaints procedure. Sites licensed outside Great Britain are not covered by the UK Gambling Commission's complaints route, so the alternative dispute resolution body named in the operator's terms — commonly attached to its Curaçao or other overseas licence — is the next step. We can review what you have been told, but we have no authority over an operator.

Questions about the games and the sportsbook

If you are writing to ask what is available, the categories break down like this:

Slots — the bulk of every listed library, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. Published RTP is a long-run average, not a session forecast, and the same game can ship at different RTP settings depending on the operator's configuration.
Progressive jackpots — pooled prizes that grow across a network. Some require a maximum-stake bet to qualify for the top tier, and progressive play is frequently excluded from bonus wagering.
Table games — blackjack, roulette and baccarat in RNG form. These usually contribute far less to wagering than slots, often 10% or nothing at all.
Live dealer — streamed blackjack, roulette, baccarat and game shows. Typically excluded from welcome bonus wagering; check before playing through.
Mobile play — most listed sites run in the browser rather than through an app store, which affects how you find them again and how session limits behave.

Software line-ups differ by brand and change as supplier contracts turn over, so treat any list you saw last month as provisional.

The sportsbook side

Several of these operators run a sportsbook alongside the casino, and CoinPoker's proposition centres on poker rather than reels — worth knowing before you email us about slots at a poker room. Sportsbooks here cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Free bet offers normally carry minimum qualifying odds, often around 1.80 or 2.00 in decimal terms, and stake is usually not returned with winnings. Where the casino and sportsbook share one wallet, a casino bonus can restrict betting activity until wagering is cleared; where wallets are separate, funds may need manual transfer. Ask support which model applies before you claim anything.

Regulation, eligibility and what that means for your enquiry

You must be 18 or over to gamble. Sites covered on cdt-pv.org operate under overseas licences rather than a UK Gambling Commission licence, which is why they fall outside GAMSTOP — the free self-exclusion scheme covering operators licensed in Great Britain. Accepting British customers is not the same as being authorised to serve them, and we do not claim any specific licence status for a brand unless the operator publishes it. The practical consequence: UK deposit limits, affordability rules and the Commission's complaints framework do not apply, and consumer protection rests on the overseas regulator and the operator's own terms. No casino is completely safe, and no withdrawal can be guaranteed.

If you registered with GAMSTOP, that exclusion runs for six months, one year or five years and does not lift early. Contacting us to ask for a workaround is not something we will help with. If gambling has stopped being entertainment, GamCare's National Gambling Helpline is free and open 24 hours on 0808 8020 133, and blocking software plus a bank-level gambling block are the most effective practical steps. Operator-side deposit limits, loss limits and self-exclusion are also worth setting the day you open an account rather than later.

Getting a useful reply

Name the casino and the page on cdt-pv.org you were reading.
Quote the exact term you are querying, with a screenshot if you have one.
Say what you have already been told by the operator, and when.
Tell us what outcome you are after — a correction, an explanation, or a signpost.

Leave out account numbers, card details and identity documents; we have no use for them and would rather they were not in our inbox. If your question is really about which site fits your priorities, the comparison work is already done on our main listing page, and you are welcome to write afterwards if something there does not add up.

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